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Precision Farming Support Assistant

We are looking for an efficient and enthusiastic Precision Farming Support Assistant to join our well-established Precision Farming team at Head Office, based in Maldon, Essex.

Role Purpose:

Reporting directly to the Precision Farming Manager, you will be responsible for providing telematics and Precision Farming support to our customers.

Key Responsibilities:

  • Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to customer enquiries via the help line.
  • Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date.
  • Manage subscriptions and activations for correction signals and telematics, providing clear advice and guidance where required.
  • Support customers with system training, helping them to get the best from their telematics and Precision Farming equipment.
  • Use initiative to troubleshoot issues, liaise with colleagues and escalate matters where appropriate.

What We’re Looking For:

  • Good knowledge of GPS operating systems, the precision farming market and agricultural practices is desirable, although related skills would be considered.
  • Previous experience of working within an agriculture-related field is desirable.
  • Strong communication skills with a professional telephone manner and confidence in dealing with people at all levels.
  • Discreet and trustworthy when handling confidential information.
  • Excellent organisational skills with the ability to multitask and adapt in a fast-paced environment.
  • Exceptional accuracy and attention to detail across written communication and numerical data.
  • Proficient in Microsoft Office, including Word, Excel and PowerPoint.
  • Self-motivated, approachable and a team player, with the ability to work independently and use initiative.
  • Well-presented and detail-oriented.
  • Full driving licence.
  • Job Categories
    Job Categories: Sales Department
  • Job Location
    Job Location: Ulting
  • Ref No
    Ref No: WS2333

Additional Information

  • Start Date:
    Immediate, but subject to successful candidates notice period
  • Hours:
    42.5 hours per week, 8am to 5.30pm Monday to Friday (1-hour unpaid lunch break) – Additional hours as required which may include weekends as per rota especially during peak periods e.g. Harvest’
  • Salary:
    £Competitive, dependent upon experience
  • Benefits:
    32-days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme.
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England