Parts Advisor

Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.

Required Skills/Experience:

· Excellent communication skills with the ability to deal diplomatically with customers and colleagues

in a polite and professional manner

· Good knowledge of agricultural, construction and/or horticultural parts is advantageous, however

knowledge of parts within the motor industry would also be beneficial

· Excellent people skills and enjoy working with the general public

· Good understanding of the products we sell

· Familiarity of working in a retail environment and showroom experience (desirable)

· Enjoy working in a busy atmosphere and can cope under pressure during busy periods

· Good communication skills: face to face, email and telephone

· General computer skills and familiarity with email and internet use

· Excellent numeracy and literacy skills

· Attention to detail and accuracy with numbers, handling of cash, and card payments

· A team player-capable of working alone or with other team staff

· Able to use own initiative

· Smart & presentable appearance

· Motivated by sales and targets