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Branch Administrator (Maternity Cover)

We are looking for a temporary replacement as a Branch Administrator to assist the team and provide an efficient service at our Framlingham branch, based in Suffolk.  This position will start from March 2026 for a period of 12 months.

Role Purpose:

Reporting directly to the Branch & Sales Manager, you will be responsible for providing a first class administrative service within the branch in addition to maintaining effective and accurate communications between customers and members of staff. You will be working as a Personal Assistant to the Branch Manager but you must be prepared to assist other departments in the branch as required.

Key Responsibilities:

  • Act as Personal Assistant to the Branch and Sales Manager
  • Manage incoming calls and maintain the branch switchboard
  • Serve as a first point of contact for customer enquiries
  • Provide administrative support across departments as needed
  • Prepare sales quotations and issue invoices and delivery tickets
  • Carry out daily cashiering duties and liaise with Head Office
  • Maintain accurate records and ensure data is kept up to date
  • Update the sales database regularly
  • Support the sales team during events and trade shows
  • Conduct monthly stock checks on domestic items
  • Ensure timely and clear communication across the team
  • Consistently deliver professional and customer-focused service

What We’re Looking For:

  • Strong communication skills and a professional telephone manner
  • Confidence in dealing with people at all levels
  • Discreet and trustworthy when handling confidential information
  • Excellent organisational skills with the ability to multitask
  • High level of accuracy with both written communication and numerical data
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Self-motivated, approachable, and a team player
  • Ability to use initiative and adapt in a fast-paced environment
  • Well-presented and detail-oriented
  • Job Categories
    Job Categories: Country Store, Parts & Retail
  • Job Type
    Job Type: Fixed Term
  • Job Location
    Job Location: Framlingham
  • Ref No
    Ref No: WS2270

Additional Information

  • Start Date:
    March 2026, subject to successful replacement of existing role
  • Hours:
    35hrs per week – 8am to 4pm Monday to Friday (1 hour unpaid lunch)
  • Salary:
    £Competitive, depending on experience
  • Benefits:
    24 Days Annual Leave (plus bank holiday), Company Sick Pay Scheme, Workplace pension, Staff Discount in Country Stores and Death in Service Cover (2 x salary)
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England