Construction Service Technician

Ernest Doe is not just the UK’s largest agricultural, construction, and ground care machinery dealership — we’re a company built on passion, innovation, and a commitment to excellence. With a proud history spanning over 100 years, our success is driven by a forward-thinking approach and a dedication to our customers.

Operating from 19 locations across Kent, Sussex and Surrey East Anglia, Lincolnshire, Cambridgeshire and Bedfordshire, we support industries that keep the nation moving — from large-scale construction projects to agricultural advancements. We represent some of the most trusted and cutting-edge machinery brands in the world, including Case Construction, Merlo Thwaites and Bomag.

At Ernest Doe, we don’t just sell machines; we provide solutions. Joining our team means becoming part of a modern, dynamic, and innovative company where every day presents new challenges, exciting opportunities, and the chance to make a real impact.

Role Purpose

Due to the onboarding of new franchises and increase in workload we require a Construction Service Technician to join our team. You will be part of a dedicated group that uses cutting-edge technology, including the latest laptop diagnostics and telemetry systems, to maintain and repair construction machinery sold by our sales department.

You’ll work with leading brands such as Case Construction, Merlo, Thwaites, Bomag, and more, supported by direct access to manufacturers, hands-on training, and an experienced team that thrives on innovation and excellence.

Essential Skills/Experience

• In-depth knowledge of or experience in the Construction or Agricultural industry (advantageous).
• Skilled in diagnosing hydraulic and electrical faults using advanced software tools and delivering high-quality repairs on chargeable, warrantable, or internal jobs.
• Comfortable handling and lifting heavy machinery, with the ability to use special tools when required.
• A proactive team player who can also excel independently.
• Excellent communication and customer service skills, vital for this client-facing role.
• Proficient in computer usage, particularly diagnostic software.
• A full, clean driver’s license.
• Self-motivated, reliable, and capable of working under pressure to meet customer demands, including long hours and weekend cover (on a rota)

What We Offer

As part of our team, you’ll enjoy:

• A collaborative and forward-thinking workplace that embraces modern technology.
• Access to the latest diagnostic systems and training to develop your expertise.
• A culture of dedication and pride in delivering outstanding service and solutions.