Specialist Vegetable Sales & Service Support

We are seeking a motivated and driven individual to join our Specialist Vegetable Sales & Service team. The ideal candidate will have a strong background in agriculture, with a preference for experience in vegetable and root crop production.

Role Purpose: In this role, you will act as a key link between the Sales and Service teams, ensuring effective communication and coordination to support customers and deliver high-quality technical solutions. Working within a small, focused team, you will provide technical expertise, assist the sales team with product knowledge and recommendations, and support service operations to ensure customers receive a seamless and professional experience.

Main Responsibilities:

• Support the development and operational management of smaller specialist franchises by assisting with technical support, product knowledge, and customer service to strengthen the customer base.
• Provide hands-on machinery support on customer farms, including setup, optimisation, diagnostics, troubleshooting, and operational guidance.
• Carry out professional installation, commissioning, and thorough operator training for new machinery and technology systems to ensure customers achieve optimal performance.
• Deliver on-farm demonstrations and provide technical guidance on advanced systems such as GPS guidance, VRT, ISOBUS controls, telematics, and other data-driven technologies.
• Maintain regular contact with customers, providing responsive technical assistance and ongoing aftersales support to ensure high levels of customer satisfaction.
• Stay informed on industry trends, emerging Agri-tech solutions, and product developments, sharing relevant insights with the wider team.
• Work closely with service teams, suppliers, and internal departments to ensure strong product performance, efficient support, and high customer satisfaction.
• Attend product demonstrations, agricultural shows, and manufacturer training sessions to build technical expertise and support customer engagement activities.
• Assist with franchise and machinery promotion by contributing to technical content such as case studies, demonstrations, digital updates, newsletters, and open days.
• Regular travel across the UK and Ireland is required, with occasional international travel for training or manufacturer visits.
• Carry out repair work, pre-delivery inspections, servicing, maintenance, and over-wintering of machines.
• Maintain good housekeeping and organisation of the specialist vegetable workshop area.
• Coordinate transport arrangements for machinery movements when required.

Essential Skills/Experience:

• Previous technical experience within the agricultural trade is desirable
• A good mechanical understanding of agricultural machinery, preferably focused on vegetable equipment
• A hands‑on approach with the ability to demonstrate machinery in field to best effect
• Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing
• Proactive and methodical approach to problem solving
• Ability to communicate effectively at all levels of the business
• Ability to act with discretion when dealing with confidential matters
• Ability to manage customer expectations without over committing
• Able to work alone and use initiative