Branch Administrator

The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day-to-day operation of the branch. The post holder will provide high-level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record-keeping, compliance, and smooth coordination of branch activities within a busy operational environment.

Key Responsibilities:

• Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.

• Manage incoming calls and maintain the branch switchboard
• Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.

• Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.

• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate data, records, and filing systems, including stock documentation and confidential information.

• Update the sales database regularly
• Support the sales team during events and trade shows
• Provide general administrative support across branch operations.
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

What We’re Looking For:

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• Exceptional accuracy and attention to detail with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented
• Full clean driver’s license