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Web Shop Administrator

The Web Shop Administrator will play a key role in supporting the day-to-day operations of our online retail platform. Working within a small, dynamic team, you will be responsible for ensuring product listings are accurate, engaging, and up to date, as well as supporting the smooth running of the web shop. The role requires excellent organisational skills, attention to detail, and the ability to communicate effectively with suppliers, colleagues, and customers.

Key Responsibilities

  • Create, update, and maintain product listings, ensuring all descriptions, images, and specifications are accurate and appealing.
  • Use AI and creative tools to generate compelling product descriptions and marketing content.
  • Monitor stock levels and product availability, liaising with suppliers and internal teams as required.
  • Process web shop orders and coordinate with warehouse/dispatch teams to ensure timely fulfilment.
  • Provide first-line support to colleagues and customers for web shop-related queries.
  • Analyse and report on website performance, highlighting opportunities for improvement.
  • Ensure all online content adheres to company guidelines and deadlines.
  • Assist with promotional campaigns, seasonal updates, and special offers.
  • Carry out general administrative duties to support the Web Shop and Retail team.

Essential Skills & Experience

  • Creative flair with the ability to write and adapt engaging product descriptions.
  • Familiarity with AI content-generation tools.
  • Excellent communication skills, both written and verbal.
  • Strong organisational and multitasking skills with the ability to work under pressure.
  • Proficiency in Microsoft Office (Word, Excel).
  • Experience with Shopify or similar e-commerce platforms (desirable).
  • Accuracy with numbers and data entry.
  • Self-motivated, proactive, and confident with a flexible approach.
  • Strong attention to detail and commitment to high standards of work.
  • Job Categories
    Job Categories: Country Store, Parts & Retail
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Ulting
  • Ref No
    Ref No: WS2255

Additional Information

  • Start Date:
    Subject to candidates notice period
  • Hours:
    40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch)
  • Salary:
    £Competitive, depending on experience
  • Benefits:
    We are offering a competitive salary, as well as 32 days holiday (inc bank holidays) (pro-rata for part time), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
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We can only consider applicants who are eligible to work in the UK.

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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England