Apprentice IT Administrator

We’re looking for an enthusiastic Apprentice IT Administrator to join our team. In this role, you’ll work alongside our IT and Communications Manager to learn how to support, maintain, and improve the company’s IT systems. This is an excellent opportunity to start your career in IT with hands-on experience across a wide range of technologies.

What You’ll Do

• Provide basic IT support to staff, both remotely and face to face
• Assist with setting up new equipment (computers, printers, tablets, phones, etc.)
• Help create and manage user accounts, passwords, and permissions
• Support the upkeep of systems such as Active Directory and Microsoft 365
• Learn how to apply updates and security patches to devices and servers
• Assist in monitoring and maintaining company software and applications
• Work with senior IT staff and external suppliers to resolve technical issues
• Help support IT security, including antivirus tools and firewalls
• Assist with diagnosing and resolving hardware and network issues
• Monitor and check system and data backups
• Provide general technical support to users and the wider IT team
• Take part in ongoing training and development
• Help with day-to-day IT administration tasks
• Support mobile phone setup and management
• Occasionally visit other company branches with a senior colleague
• Contribute ideas for improvements as you gain confidence
• Assist the IT Manager with ongoing tasks and projects

What We’re Looking For

• Strong communication skills, comfortable speaking with staff and suppliers
• A genuine interest in IT and technology
• Willingness to learn, develop new skills, and ask questions
• Good organisational skills and the ability to multitask
• Self-motivated, with the ability to work independently when needed
• Professional appearance and attitude
• Full driving licence (or working towards one), as travel may be required

Why Join Us?

• Hands-on experience with real-world IT systems
• Ongoing training and support from experienced IT professionals
• A friendly and supportive work environment
• Opportunities to grow within the company

You will be working towards an ‘Information Communications Technician Level 3’ Apprenticeship with Chelmsford College. Further information on the course and entry requirements is available upon request