Agricultural Service Manager

Role Purpose:

As the Agricultural Service Manager, you will be responsible for the efficient day-to-day operation of the Service Department, covering agricultural machinery repairs alongside professional and domestic horticultural machinery.  The role involves leading and managing service staff, maintaining excellent customer relationships, and ensuring departmental profitability.  You will act as a key link between management, customers, and technicians, ensuring clear, accurate, and timely communication at all times.

Duties & Responsibilities

• Oversee the daily running of the Service Department to ensure efficient workflow and high-quality service delivery
• Lead, organise, mentor, and supervise service technicians
• Plan and allocate work to technicians to maximise productivity and efficiency
• Maintain strong customer relationships, handling enquiries, issues, and complaints in a professional and diplomatic manner
• Manage departmental performance, including profit and loss reporting
• Monitor service standards and ensure work is completed in line with company procedures and manufacturer guidelines
• Manage staff-related matters confidently and fairly, in accordance with company policies
• Maintain accurate service records, reports, and administrative processes

Essential Skills & Experience

• Strong knowledge of agricultural and/or horticultural machinery (advantageous)
• Previous people management or supervisory experience, ideally within a busy service environment
• Understanding of profit and loss management and reporting
• Excellent verbal and written communication skills, with the ability to remain calm and diplomatic during busy periods
• Highly organised, with the ability to multitask and prioritise effectively
• Confident in handling staff matters in line with company procedures
• Proactive, structured, and solutions-focused approach to problem solving
• Ability to communicate effectively at all levels of the business
• Discretion when dealing with confidential matters
• Ability to manage customer expectations without overcommitting
• Capable of working independently and using own initiative
• Good general level of health and fitness
• Professional appearance