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Service Technician

We’re looking for a Service Technician to become a part of our professional team at our North Walsham branch in Norfolk.

This is a fantastic opportunity to work with a well-established company trading and operating from 20 locations, covering Essex, Herts, Suffolk, Norfolk, Cambridge, Lincolnshire, Kent, Surrey and Sussex. Over the last 18 months, have won the New Holland Service Excellence (Net Promoter Score) Award (Agriculture), New Holland Telehandler Dealer of the Year (Agriculture), Dalbo European Dealer of the Year (Agriculture) and Hyundai Dealer of the Year (Construction).

What You’ll Be Doing:
As a Service Technician, you’ll play a key role in maintaining and repairing a variety of machinery sold by our sales teams. You’ll report directly to the Service Manager and take pride in delivering excellent service to our customers across the region.

What We’re Looking For:
We’re seeking someone who is practical, proactive, and customer-focused, with a strong technical background. Ideally, you’ll bring:

  • Experience in the Agricultural or Horticultural industry (preferred)
  • Strong diagnostic and repair skills, including use of the latest software
  • Ability to handle internal, warranty, and chargeable repairs with precision
  • Confidence working with heavy machinery and tools
  • A strong sense of initiative and ability to work independently or as part of a team
  • Excellent communication and customer service skills
  • A full, clean UK driving licence
  • Good general fitness and a professional appearance
  • Commitment to following health and safety procedures at all times
  • Job Categories
    Job Categories: After Sales Support
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: North Walsam
  • Ref No
    Ref No: WS2245

Additional Information

  • Start Date:
    Immediate (subject to replacement of current role)
  • Hours:
    39 hours per week, Mon–Thurs: 8am–5pm, Fri: 8am–4pm (1-hour unpaid lunch break) there may be occasions where you are required to work a Saturday to meet the needs of the business
  • Overtime:
    Paid at time and a half after 39 hours
  • Salary:
    Competitive hourly rate (based on experience) plus Company van
  • Benefits:
    32 days holiday (inc bank holidays), as well as a company van, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England