Service Supervisor

We have an exciting opportunity for a new Service Supervisor to join the existing team at our Braintree branch, based in Essex. This position is excellent for anyone who is looking to progress into a Service Manager position in the future.

Role Purpose:

Reporting directly to the Service Manager, you will be responsible for the repair and maintenance of all equipment associated with Agricultural and Horticultural machinery that is sold by the company’s sales departments based around the Essex area. In addition to this, you will also be required to cover when the Service Manager is absent by assisting with the day to day running of the workshop, diagnosing and delegating work as and when required.

Working within Ernest Doe will give you direct access to the manufactures for support and training, as well as the benefit of working with our own experienced team members.

Essential Skills/Experience:

  • Able to work within a team, but also adapt to lead the team when the Service Manager is absent
  • Ability to repair and maintain equipment for customers associated with Agricultural or Horticultural machinery and equipment
  • Ability to diagnose hydraulic and electrical faults using latest software
  • Successfully carry out repairs which may be chargeable, warrantable or internal type jobs.
  • Lifting of heavy machinery, applying common sense to items that require the assistance of special tools
  • Excellent communication skills both face to face and over the phone
  • Able to work alone and on your own initiative
  • Self-motivated
  • Maintain a good general level of health and fitness
  • Excellent customer service skills as this is a customer facing role
  • Full driver’s licence
  • Job Categories
    Job Categories: After Sales Support
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Braintree
  • Ref No
    Ref No: WS2107

Additional Information

  • Start Date:
    Immediate, but subject to successful candidates notice period
  • Hours:
    39hrs per week - 8am to 5pm, Monday to Thursday and 8am to 4pm Friday (1 hour unpaid lunch) Overtime above 39hrs per week will be paid at time and a half
  • Salary:
    £Competitive, depending upon experience plus company vehicle and service incentive scheme
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance (2 x salary)
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