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Service Advisor

Ernest Doe is the UK’s largest Agricultural, Construction and Groundcare machinery dealership, operating from 19 locations across the South and East of England.

We are currently looking for an experienced Service Advisor to support the Service Manager and join the existing team here at our North Walsham branch, based in Norfolk.

Role Purpose:

Reporting to the Service Manager, you will be responsible for assisting in the efficient running of the Service office and its overall profitability. You will also be assisting in maintaining effective and accurate communications between customers and technicians in relation to the repair and maintenance of Agricultural and Horticultural machinery.

Essential Skills/Experience:

  • Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
  • Main point of contact for horticultural machinery customers
  • Familiar with raising job cards and invoices as required
  • Working with head office warranty team administering claims and queries.
  • Ability to communicate to all levels of the business
  • Act with discretion when dealing with matters of a confidential nature
  • Be organized with the ability to multitask efficiently
  • Have a flexible and approachable manner
  • Be self-motivated with the ability to work well with others
  • Be confident and show initiative
  • Good keyboard and PC skills
  • Good knowledge of Microsoft office to include Word and Excel
  • Accuracy with numbers and handling of cash
  • Professional and tidy appearance
  • Strong attention to detail
  • Job Categories
    Job Categories: After Sales Support
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: North Walsham
  • Ref No
    Ref No: WS2034

Additional Information

  • Start Date:
    Immediate, but subject to successful candidates notice period
  • Hours:
    40 hours per week – 8am to 5pm Monday to Friday (1 hour unpaid lunch)
  • Salary:
    £Competitive, depending on experience plus profit related bonus
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Benefit Hub App, Health Assured App, Wellbeing Focus Group, Employee Referral Scheme, Flu jab cover, Staff Discount in Country Stores and Life Assurance Cover (2x salary)
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England