Ernest Doe is the UK’s largest Agricultural, Construction and Groundcare machinery dealership, operating from 19 locations across the South and East of England.
We are currently looking for an experienced Service Advisor to support the Service Manager and join the existing team here at our North Walsham branch, based in Norfolk.
Reporting to the Service Manager, you will be responsible for assisting in the efficient running of the Service office and its overall profitability. You will also be assisting in maintaining effective and accurate communications between customers and technicians in relation to the repair and maintenance of Agricultural and Horticultural machinery.
Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
Main point of contact for horticultural machinery customers
Familiar with raising job cards and invoices as required
Working with head office warranty team administering claims and queries.
Ability to communicate to all levels of the business
Act with discretion when dealing with matters of a confidential nature
Be organized with the ability to multitask efficiently
Have a flexible and approachable manner
Be self-motivated with the ability to work well with others
Be confident and show initiative
Good keyboard and PC skills
Good knowledge of Microsoft office to include Word and Excel
Accuracy with numbers and handling of cash
Professional and tidy appearance
Strong attention to detail
Job Categories:After Sales Support
Job Type:Permanent, Full Time
Job Location:North Walsham
Immediate, but subject to successful candidates notice period
40 hours per week – 8am to 5pm Monday to Friday (1 hour unpaid lunch)
£Competitive, depending on experience plus profit related bonus
32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Benefit Hub App, Health Assured App, Wellbeing Focus Group, Employee Referral Scheme, Flu jab cover, Staff Discount in Country Stores and Life Assurance Cover (2x salary)