Service Advisor

We have a new exciting opportunity and are currently looking for an experienced Service Advisor to support the Service Manager and join our existing team here at our Littleport branch, based in Cambridgeshire.

Role Purpose:

Reporting to the Service Manager, you will be responsible for assisting in the efficient running of the Service office and its overall profitability.  You will also be assisting in maintaining effective and accurate communications between customers and technicians in relation to the repair and maintenance of Agricultural and Horticultural machinery.

Essential Skills/Experience:

  • Experience or have an understanding of working within of a service department (desirable)
  • Experience within the Horticultural, Agricultural or automotive industry (desirable)
  • Manage existing customer accounts and build new relationships with customers and be able to deal with a wide range of customers expectations.
  • Confident in taking the lead role in the running of the horticultural side of the department (Domestic)
  • Provide a superior level of customer service
  • Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
  • Familiar with raising job cards and invoices as required
  • Efficient completion of service department admin duties (Time sheets, job cards, warranty admin)
  • Good keyboard and PC skills, along with knowledge of Microsoft office to include Word and Excel
  • Be able to show energy and enthusiasm to engage with customers
  • Be flexible to work in an office/workshop environment and be a team player
  • Ability to communicate to all levels of the business
  • Act with discretion when dealing with matters of a confidential nature
  • Be organized with the ability to multitask efficiently
  • Be self-motivated with the ability to work well with others
  • Professional and tidy appearance
  • Strong attention to detail and accuracy with numbers and handling of cash
  • Job Categories
    Job Categories: After Sales Support
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Littleport
  • Ref No
    Ref No: WS2138

Additional Information

  • Start Date:
    Immediate, but subject to successful candidates notice period
  • Hours:
    40 hours per week between 8am and 5pm Monday to Friday (1 hour unpaid lunch break)
  • Salary:
    £Competitive, depending on experience
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
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