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Service Advisor

Founded in 1898, our family-owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.

We are currently looking for an enthusiastic Service Advisor who is keen and driven to work alongside and support the Service Manager with Horticultural machinery repairs at our Dartford branch, based in Kent.

Role Purpose:

Reporting to the Service Manager, you will be responsible for assisting in the efficient running of the Service office, covering both professional and domestic Horticultural machinery repairs. This includes working with brands such as Ransomes Jacobson, Cushman, Iseki, New Holland, Stihl, Husqvarna and many more.

You will have responsibility for the organisation of Horticultural service staff, customer relations and departmental profitability, whilst maintaining effective communications between management, customers and technicians.

Essential Skills/Experience:

  • Knowledge of Agricultural, Construction, Horticultural machinery or Groundcare experience (advantageous)
  • Previous advisory or supervisory experience (desirable, but not essential)
  • Manage existing customer accounts and build new relationships to increase department growth
  • Managing customer expectations with regards to increased cost of repairs
  • Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
  • Familiar with raising job cards and invoices as required
  • Good keyboard and PC skills
  • Good knowledge of Microsoft office to include Word and Excel
  • Be organized with the ability to multitask efficiently
  • Have a flexible and approachable manner
  • Be self-motivated with the ability to work well with others
  • Job Categories
    Job Categories: After Sales Support
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Dartford
  • Ref No
    Ref No: WS2026

Additional Information

  • Start Date:
    Immediate, but subject to successful candidates notice period
  • Hours:
    42.5 hours per week - 8am to 5.30pm Monday to Friday (1hr unpaid lunch) Saturday mornings required as part of a rota to cover the service office
  • Salary:
    £Competitive, depending on experience
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England