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Service Advisor

Ernest Doe is the UK’s largest Agricultural, Construction and Groundcare machinery dealership, turning over £145m per annum from 19 locations across the South and East of England.

We are currently looking for an experienced Service Advisor to support the Service Manager and join our existing team here at our Albourne branch, based in West Sussex.

Role Purpose:

Reporting to the Service Manager, you will be responsible for assisting in the efficient running of the Service office and its overall profitability.  You will also be assisting in maintaining effective and accurate communications between customers and technicians in relation to the repair and maintenance of Agricultural, Construction and Horticultural machinery.

Essential Skills/Experience:

  • Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
  • Familiar with raising job cards and invoices as required
  • Ability to assist customers with loading/unloading of Horticultural machinery
  • Good keyboard and PC skills
  • Good knowledge of Microsoft office to include Word and Excel
  • Ability to communicate to all levels of the business
  • Act with discretion when dealing with matters of a confidential nature
  • Be organized with the ability to multitask efficiently
  • Have a flexible and approachable manner
  • Be self-motivated with the ability to work well with others
  • Be confident and show initiative
  • Accuracy with numbers and handling of cash
  • Professional and tidy appearance
  • Strong attention to detail
  • Job Categories
    Job Categories: After Sales Support
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Albourne
  • Ref No
    Ref No: WS2023

Additional Information

  • Start Date:
    Immediate, but subject to successful candidates notice period
  • Hours:
    40 hours per week - 8am to 5pm Monday to Friday (1hr unpaid lunch)
  • Salary:
    £Competitive, depending on experience
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England