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Parts Advisor

We are looking for an experience Parts Advisor to assist with our retail sales and join our established team at Head Office, based in Ulting, Essex.

Role Purpose:

Reporting directly to the Parts & Showroom Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians, as well as online retail sales within the department to include Parts, Hardware and Clothing sales.  Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.

Essential Skills/Experience:

  • Good knowledge agricultural and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
  • Excellent people skills and enjoy working with the general public
  • Good understanding of the products we sell
  • Familiarity of working in a retail environment and showroom experience (desirable)
  • Enjoy working in a busy atmosphere and can cope under pressure during busy periods
  • Good communication skills: face to face, email and telephone
  • General computer skills and familiarity with email and internet use
  • Excellent numeracy and literacy skills
  • Attention to detail and accuracy with numbers, handling of cash, and card payments
  • A team player-capable of working alone or with other team staff
  • Able to use own initiative
  • Smart & presentable appearance
  • Motivated by sales and targets

Additional Information:

Start Date:        Immediate, but subject to successful candidates notice period

Hours:              39 hours per week basic – 8am to 5pm Monday to Thursday, 8am to 4pm Friday  Saturdays as per rota (8am to 4pm)

Overtime paid at time and a half on completion of 39 hours Monday to Friday

Salary:             £Competitive, depending on experience

Benefits:           32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Death in Service Cover (2 x salary)

  • Job Categories
    Job Categories: Country Store, Parts & Retail
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Ulting
  • Ref No
    Ref No: WS2039

Additional Information

  • Start Date:
    Immediate, but subject to successful candidates notice period
  • Hours:
    39 hours per week basic – 8am to 5pm Monday to Thursday, 8am to 4pm Friday  Saturdays as per rota (8am to 4pm)                         Overtime paid at time and a half on completion of 39 hours Monday to Friday
  • Salary:
    £Competitive, depending on experience         
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England