Customer Service / Online Sales Assistant

We are currently looking for an enthusiastic Customer Service / Online Sales Assistant to join the team and assist in the day-to-day operations of the Online Sales department at our Head Office, based in Ulting, Essex.

Role Purpose:

Reporting to Online Sales Manager, your role will be to speak with customers and assist with the Online Sales Administration for the department. This includes keeping stock items on the company web shop up to date with prices and descriptions as required, in conjunction with our retail and marketing teams. You will also be responsible for invoicing internet customers and updating on delivery status promptly.

Essential Skills/Experience:

  • Experience of working within a fast paced customer service environment (required)
  • Competent user of the Internet, Emails and Office app
  • Good administration skills
  • Knowledge of WordPress CMS would be useful, but not essential
  • Creative thinker when applying descriptive content
  • High level of accuracy and attention to detail when proof reading copy
  • Be organised with the ability to multitask efficiently
  • Have a flexible and approachable manner
  • Motivated and enthusiastic self-starter – able to use own initiative and bring fresh ideas to the team
  • Take accountability for own decisions
  • Be analytical and methodical in your approach to problems
  • Able to work on initiative for improvements
  • Professional and tidy appearance
  • Job Categories
    Job Categories: Country Store, Parts & Retail
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Ulting
  • Ref No
    Ref No: WS2100

Additional Information

  • Start Date:
    As soon as possible, subject to successful candidates notice period
  • Hours:
    40 hours per week – 8am to 5pm Monday to Friday (1 hour unpaid lunch). Additional hours required during busy periods
  • Salary:
    £Competitive, depending on experience
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
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