Ernest Doe. Where you can buy with confidence. Ernest Doe. Where you can buy with confidence.

Head office: 01245 380311

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Head office: 01245 380311

Groundcare Service Technician

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Service Department

Ref No.PositionBranch
WS0754Groundcare Service Technician Ulting 

Founded in 1898, Ernest Doe is the UK’s largest Agricultural, Construction and Ground Care machinery dealership, turning over £125m per annum from 19 locations across East Anglia and the South East.

Our family owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators, as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.

We have an exciting opportunity for a Groundcare Service Technician to join the existing team here at our Head Office, based in Maldon, Essex.

Role Purpose:

Reporting directly to the General Sales Manager, you will be responsible for the repair and maintenance of all equipment associated with machinery sold by the company’s Groundcare sales departments.

Duties & Responsibilities:

  • Assembly of New professional and domestic grass machinery including the collection and delivery of equipment to customer’s premises.
  • Service and repairs to our extensive Groundcare Hire Fleet.
  • Diagnose faults and successfully carry out repairs.
  • Liaise with customers and suppliers as required
  • Complete in full the job cards relating to work undertaken including machine detail, time and mileage and any accompanying documentation such as PDI sheets, Delivery forms and Photo’s as necessary
  • Attend training courses as required by the company to maintain satisfactory levels of compliance and understanding
  • Maintain a clean, tidy and safe work area within the workshop
  • Demonstrate a good understanding of the company’s Health and Safety policy and follow all company procedures as outlined in the company employee handbook

Essential Skills/Experience:

  • Minimum two years’ experience of mechanical training or work experience
  • Proven experience within the agricultural or horticultural industry would be advantageous
  • Ability to diagnose hydraulic and electrical faults or have understanding of
  • Able to work alone and on your own initiative
  • Self-motivated
  • Maintain a good general level of health and fitness
  • Good general appearance
  • Excellent customer service skills as this is a customer facing role
  • Full clean driver’s licence

Additional Information

Start Date:                    Immediate, but subject to successful candidates notice period

Location:                       Head Office, Maldon, Essex, CM9 6QH

Hours:                          39hrs per week – 8am to 5pm, Monday to Thursday and 8am to 4pm Friday (1hr unpaid lunch) Overtime above 39hrs per week will be paid at time and a half

Salary:                         Depending upon experience

Contract:                      Permanent, Full Time

Benefits:                       24 Days Annual Leave (plus bank holiday), Company Sick Pay Scheme, Workplace pension, Staff Discount in Country Stores and Death in Service Cover (2 x salary)

Please submit your CV with a covering letter to Andy Turbin, General Sales Manager.


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